Now Ursa Major can provide the same exceptional service without being in the customer’s house using real-time visual support. Get up to speed on the value of a remote assistance solution.Īttend the webinar to hear from Trailblazers. Visual Remote Assistant lets a contact center agent or remote technician see what the customer sees via video session. Both support OAuth 2.0 and Session ID for authorization. Share the news and learn more about Visual Remote Assistant today Tooling API to integrate Salesforce metadata with other systems. Visual Remote Assistant Connect customers and employees with real-time visual support via mobile devices. 25 points increase in Net Promoter Score.22% Increase in First Contact Resolution. The cloud-based software company makes sure that. Companies that have delivered remote assistance have seen great results (Source 2020 Remote Support Customer Survey): is coming up with visual remote assistance to help the customers get the service they need. Companies are being faced with an increase in case volume, growing customer expectations to deliver remote assistance, and prioritizing the health and safety of their employees and customers. Real world examples of how VRA has been implemented. In this workshop, we will cover: - Learn what's new with Visual Remote Assistant. Join us to learn more about this solutions that helps field service organizations service their customers in more cost effective and efficient ways. Scaling customer service and expanding channels to deliver service is essential in adapting to meet the changes of the market and the customer. You are invited to the Spotlight on Visual Remote Assistant. Why is it important for companies to provide remote assistance? Research Analyst Conducts research tasks or interviews and. Visual Remote Assistant for Salesforce Simple and user-friendly Interface Native Integration with Salesforce Platform Browser based video - No App Download. It also enables companies to deliver contactless support ensuring safe outcomes which is especially important in this current climate. Designer Designs presentations, infographics, logos, flyers, and other visual collateral. Visual Remote Assistant is real-time, interactive video support and helps companies: troubleshoot issues faster, decrease truck rolls to reduce costs, increase case resolution rates. Our Salesforce Service Cloud Implementation Services will help your business make your customer service more efficient and. In this workshop, we will cover: - Learn whats new with Visual Remote Assistant. Earlier this week we announced Visual Remote Assistant for Service! You are invited to the Spotlight on Visual Remote Assistant.
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